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This Shipping Policy explains how MIVSBI™ orders are processed, dispatched, tracked and handled when delivery questions arise.
Whether your order contains a driving accessory, car care product or vehicle organization solution, we aim to provide clear information about processing, dispatch, tracking and estimated delivery.
Processing time begins before dispatch. Carrier transit begins after the parcel has been handed to the applicable shipping or logistics provider. These two stages should be considered separately.
Orders are normally processed within 2–4 business days after payment confirmation and any necessary order verification.
Processing may include reviewing order information, confirming inventory, preparing merchandise, packaging and arranging shipment.
Business days generally exclude weekends and applicable public holidays.
During promotions, seasonal events, holidays or unusually high order volume, order preparation may require up to 5 business days.
This additional processing time occurs before carrier transit begins.
For supported destinations within the United States, estimated carrier transit is generally 10–15 business days after dispatch.
This estimate does not include the order-processing period described above.
Delivery times are estimates rather than guaranteed arrival dates.
Available delivery options and applicable shipping charges are displayed during checkout before payment is submitted.
Shipping availability and rates may vary depending on the products ordered, delivery destination, parcel requirements and the shipping services available for the transaction.
Shipping availability depends on the destination, product and delivery services available during checkout.
If a destination or shipping method cannot be supported, the relevant option may not appear during checkout.
Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory, product location, packaging requirements and destination.
The shipping origin shown on a parcel may therefore differ from the registered business address of Kangbo Wumeiji (Shenzhen) International Trade Co., Ltd.
Products within the same order may occasionally be dispatched in more than one parcel.
This may occur because of inventory location, package dimensions, product type or other fulfillment requirements.
Separate parcels may receive different tracking information.
Where tracking is available, shipment information is normally sent to the email address provided during checkout after dispatch.
A carrier may require additional time after label creation before tracking movement becomes visible.
Tracking availability and scan frequency depend on the carrier and shipping service used.
Customers are responsible for reviewing their delivery information carefully before completing checkout.
Please verify:
If you notice an error in your shipping address, contact service@mivsbi.com as soon as possible.
We will make reasonable efforts to update the address before shipment preparation has progressed too far.
Address changes cannot be guaranteed once an order has entered processing, fulfillment or carrier handling.
Delivery to P.O. boxes, military addresses, territories, remote regions or other special destinations depends on the carrier, product and shipping service available.
Where a shipping method is available for the destination, it will normally appear during checkout.
International shipments may be subject to customs procedures, import requirements, duties, taxes or other destination-country charges.
Where such charges are not collected during checkout, they may be the responsibility of the recipient where permitted by applicable law.
Customs processing may also affect estimated delivery timing.
Shipment timing may be affected by circumstances outside the reasonable control of MIVSBI™.
Examples may include:
A temporary lack of tracking movement does not always mean that a parcel has stopped moving.
Some logistics networks do not scan parcels at every stage of transportation.
If tracking has remained unchanged for an unusual period, contact customer support with your order number so the available information can be reviewed.
If tracking indicates that your order has been delivered but you cannot locate it, please first check:
If the parcel still cannot be located, contact us for further review.
If delivery has significantly exceeded the estimated transit period and available tracking information does not resolve the issue, contact MIVSBI™ customer support.
We may review the shipment status and contact the relevant logistics provider where appropriate.
If a parcel arrives visibly damaged or the product inside appears to have been damaged during transit, please contact us promptly.
Where possible, provide:
If your order arrives with an incorrect item or appears incomplete, contact customer support promptly.
Include your order number, a description of the issue and clear photographs of the merchandise and packaging where relevant.
The shipping address from which an order was dispatched is not necessarily the correct return address.
If you wish to return an eligible product, review our Return & Refund Policy and contact customer support before sending merchandise back.
Orders are normally prepared within 2–4 business days, while estimated U.S. carrier transit is generally 10–15 business days after dispatch.
These timeframes are estimates and may be affected by carrier operations, customs, holidays, weather and other circumstances outside our reasonable control.
Contact the MIVSBI™ customer-support team if you have a question about processing, dispatch, tracking, delivery, a possible lost shipment or a damaged package. Please include your order number whenever your inquiry relates to an existing purchase.
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