30-Day Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Return requests submitted outside this period may not be eligible, except where applicable law requires otherwise.

Starting a Return Request

Before sending merchandise back, contact:

service@mivsbi.com

Please include your order number, the product involved and the reason for requesting a return or refund.

Return Condition

For preference-based returns, products should normally be unused, unaltered and reasonably complete.

Where applicable, the item should be returned with its original accessories, components, manuals and packaging.

Products that have been materially altered, intentionally damaged or returned incomplete may not qualify for a full refund, except where applicable law requires otherwise.

Product Compatibility

Please review product dimensions, interfaces, mounting requirements and compatibility information before placing an order.

This is particularly important for vehicle-specific accessories, dashboard and device mounts, charging products, electronic accessories and other installation-dependent automotive products.

If you are uncertain, contact customer support before purchasing.

Change-of-Mind Returns

Where an eligible product is returned because of a change of mind, personal preference or another reason not caused by a seller error, the customer is generally responsible for the applicable return shipping cost.

Original shipping charges may not necessarily be refundable where permitted by applicable law.

Damaged Items

If your product arrives damaged, contact us promptly after delivery.

Please provide, where reasonably possible:

• Your order number.
• A description of the damage.
• Clear photographs or video of the product.
• Photographs of the packaging.
• A photograph of the shipping label.

Incorrect Items

If you receive an item different from the product ordered, contact customer support promptly.

Please include your order number and clear photographs showing the item received.

Where the issue is confirmed as our error, we will provide an appropriate resolution without passing additional costs caused by that error to you.

Missing Components

If a product arrives with a component, accessory or part missing, contact us with your order number and photographs of the product and package contents.

The available information will be reviewed before the appropriate solution is determined.

Return Shipping

For preference-based returns, return shipping is generally the customer's responsibility.

Where a confirmed damaged, incorrect or otherwise seller-caused issue is attributable to us, customer support will provide the appropriate return or resolution instructions.

Return Address

The registered business address shown on this website is not necessarily the designated return warehouse.

Do not automatically return products to the company address or to the shipping origin shown on your parcel.

After a return request has been reviewed and approved, customer support will provide the appropriate return destination.

Return Packaging

Returned products should be packaged appropriately for transportation.

Where reasonably possible, use protective packaging sufficient to reduce the risk of additional damage while the parcel is in transit.

Keep relevant shipping or tracking documentation until your return has been resolved.

Return Inspection

Approved returned merchandise may be inspected after arrival to confirm:

• The item received.
• Product condition.
• Completeness.
• Accessories or included components.
• The reason stated in the return request.

Refund Processing

After an approved return is received and inspected, an eligible refund is normally initiated within 5–10 business days.

Refunds are generally issued to the original payment method where possible.

This timeframe refers to initiation by the store after the return review.

Bank Processing Time

After a refund has been initiated, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

This additional posting period is controlled by the applicable financial institution rather than MIVSBI™.

Exchanges

Where an exchange is appropriate and available, customer support will provide instructions after reviewing the request.

Exchanges depend on product availability, inventory and the circumstances of the original order.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment begins.

Cancellation cannot be guaranteed after processing, packing or shipment preparation has started.

Returned-to-Sender Parcels

If an order is returned to the sender because of an incorrect address, unsuccessful delivery, refusal or another delivery issue, contact customer support.

The available options will depend on the parcel status, reason for return and applicable shipping costs.

Consumer Rights

Nothing in this policy is intended to remove or reduce consumer rights or remedies that cannot lawfully be excluded under applicable law.

Where mandatory consumer law provides additional rights, those rights remain applicable.